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# Memory — 2026-03-16
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## Vera — ElevenLabs Voice Agent Demo (late night Mar 15/16)
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### Context
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Johan building a voice AI demo for Walter Scott's brother **Brad Scott**, who owns **Spence & Mathews Insurance** in Berwick, Maine. Walter is worried about the business and wants to "wake up" the family. Wednesday afternoon (Mar 18) demo at Brad's office — Brad + 3 kids (Jake, Jesse, Josiah) + wife Linda will be there. Johan has never met them. This is a favor, not a sales pitch.
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### The Agency
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- **Name:** Spence & Mathews Insurance
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- **Location:** Berwick, ME (also licensed NH)
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- **Website:** spenceandmathews.com
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- **Phone:** 800-595-2565
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- **Fax:** (207) 698-4324 (Brad Scott's line)
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- **Owner:** Brad Scott (Walter Scott's brother)
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- **Team members (Scott family):** Jake Scott, Jesse Scott, Josiah Scott (3 kids), Linda Scott (wife)
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- **Size:** ~25 FTE
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- **Founded:** 1935
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- **Coverage:** Auto, motorcycle, classic car, boat/watercraft, ATV, RV, homeowners, renters, condo, landlord, flood, umbrella, BOP, commercial property, general liability, commercial auto, workers comp, surety bonds
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- **Website style:** WordPress-era, dark red/maroon, "Since 1935" — functional but dated
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### Vera — The Agent
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- **Platform:** ElevenLabs Conversational AI (ElevenAgents)
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- **Agent ID:** agent_5601kktc5jwjfscrknfcyvnrtdc9
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- **Demo URL:** https://elevenlabs.io/app/agents/agents/agent_5601kktc5jwjfscrknfcyvnrtdc9/preview?include_draft=true
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- **Voice:** Clara (Natural and Convincing, V3 Conversational, Expressive mode ON)
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- **LLM:** Qwen 3 (final choice — better than GLM, handles insurance knowledge well)
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- **Knowledge base:** spenceandmathews.com crawled + RAG enabled
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- **First message:** "Hi, thanks for calling Spence & Mathews Insurance, this is Vera — how can I help you today?"
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- **System prompt:** Based on EL Insurance Advisor template, customized with Spence & Mathews name, Brad Scott, Jake/Jesse/Josiah/Linda on the team
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### What Vera Can Do (tested and confirmed)
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- Knows fax number from RAG knowledge base ✅
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- Knows team member names (caught "Josh" → offered Josiah, then Jake) ✅
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- Handles claims intake (boat sinking scenario) ✅
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- Knows personal effects coverage (watch in sunk boat) ✅
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- Gives real actionable advice (photos before cleanup, fuel spill liability, wreckage removal) ✅
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- Handles "can I fax you a photo?" naturally with correct fax number ✅
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### ElevenLabs Account Status
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- **Credits:** ~3,665 remaining (resets March 18)
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- **Plan:** Free tier
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- **Decision:** Don't upgrade until Brad shows interest. Credits reset same day as demo.
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### Demo Plan for Wednesday
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1. **Vera live demo** — hand Brad/kid a phone, let them talk to her. The moment she says Jake's name unprompted → room reaction.
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2. **Live Claude Code build** — claims intake form for Spence & Mathews, mobile-friendly, built in ~10 min
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3. **Let the room drive** — they'll ask "can it also...?" and Johan builds that feature live (same as Walt's fridge app → barcode scanning pattern)
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4. **Potential 3rd act:** Rebuild their website live (~5 min) — visceral for a family that's stared at the same site for years
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### Precedent: Walt's Fridge App
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- Built fridge inventory app in 5 min for Walter
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- Added barcode scanning + lookup when Walt said "inconvenient to add items"
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- That organic feature addition was the most impressive moment
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- Same pattern for Wednesday — start simple, let the room ask for more
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### Walter Scott
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- Johan's friend/contact
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- Brother: Brad Scott (Spence & Mathews)
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- Johan has been exchanging WhatsApp messages with Walter (supplements conversation earlier today — MET, PRO, KKO, CAN labeling advice; also "pls call me" about the accident)
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- Walter asked for this demo
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---
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## Heartbeat Notes (Mar 15 ~9PM)
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### Services Status
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- All healthy: MC, forge, Uptime Kuma push
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- xdg-desktop-portal failures: cosmetic, expected on headless
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### Emails Processed
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- Fish Audio API key expiry (johan_jongsma_me:301) → archived. Key named "James", expires March 18 09:25 UTC. Previously alerted Johan via Discord — still unresolved. Fish Audio used for TTS pipeline (Adrian voice, model s1).
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- inou OTP (johan_jongsma_me:11763) → archived (expired)
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- WhatsApp status messages (22 total) → archived
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- Walt's WhatsApp conversation threads → archived
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### Fish Audio Key — URGENT
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Key "James" expires **March 18, 2026 09:25 UTC** — same day as EL credits reset.
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Johan alerted via Discord. Still needs action. If not rotated, TTS voice on tablets breaks.
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Key name in fish.audio: "James" (d50b****)
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### OpenClaw Updates Pending
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Three major releases behind: 2026.3.11, 2026.3.12, 2026.3.13
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- 2026.3.13: Chrome DevTools MCP (live session attach, no extension needed)
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- 2026.3.12: Dashboard v2, /fast mode, ollama/sglang/vllm as plugins
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- 2026.3.11: Hunter & Healer Alpha (free 1M ctx via OpenRouter), Gemini Embedding 2 for memory
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- Ollama now official OC provider
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- /btw (interrupt busy agents) coming soon
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- steipete at NVIDIA GTC this week, Build-A-Claw Mon-Thu
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Worth upgrading — James will handle when Johan gives the go-ahead.
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@ -1,9 +1,9 @@
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{
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"last_updated": "2026-03-16T04:00:02.251800Z",
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"last_updated": "2026-03-16T10:02:25.020247Z",
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"source": "api",
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"session_percent": 8,
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"session_resets": "2026-03-16T05:00:01.214643+00:00",
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"weekly_percent": 18,
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"weekly_resets": "2026-03-20T03:00:00.214661+00:00",
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"sonnet_percent": 23
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"session_percent": 0,
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"session_resets": "2026-03-16T15:00:00.973595+00:00",
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"weekly_percent": 20,
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"weekly_resets": "2026-03-20T02:59:59.973616+00:00",
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"sonnet_percent": 24
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}
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@ -90,3 +90,9 @@
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7. Caddy for TLS termination
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8. Join Tailscale
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9. Verify with `ss -tlnp` — nothing unexpected on 0.0.0.0
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## Home Assistant API Token
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- **URL:** http://192.168.1.252:8123
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- **Token:** eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpc3MiOiI1MjAyNTkyNmQzZmU0YjFmOWQzOGY5OGUyZTA5ZGQ3OCIsImlhdCI6MTc3MzY0MTE5MiwiZXhwIjoyMDg5MDAxMTkyfQ.AG_nmfHzr-O8fqM2BRncheb-Q9BBKnZsWH-24fpJT2I
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- **Updated:** 2026-03-16 (changed during Matter switch setup)
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- **Used by:** alert-dashboard.service (`~/.config/systemd/user/alert-dashboard.service`)
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