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{{define "faq"}}
<div class="page-container">
<div class="page-card">
<h1>Frequently Asked Questions</h1>
<p class="intro">Everything you need to know about <span class="inou">inou</span> health</p>
</div>
<!-- Pricing & Plans -->
<div class="card">
<div class="card-header" style="--indicator:#10B981"><h2>Pricing &amp; Plans</h2><span>7 questions</span></div>
<div class="expandable" onclick="toggleExpand(this)"><span class="expand-icon">+</span>What are the different pricing tiers?</div>
<div class="expand-body"><div class="page-text">
<h3>Monitor (Free)</h3>
<ul>
<li>Track vitals, period/fertility, exercise, symptoms, and food</li>
<li>Text and voice entry</li>
<li>Up to 4 dossiers (family members)</li>
<li>100MB storage</li>
<li>MCP integration with limited AI insights</li>
<li>Perfect for basic health tracking</li>
</ul>
<h3>Optimize ($12/month or $120/year)</h3>
<ul>
<li>Everything in Monitor, plus:</li>
<li>Photo uploads with OCR</li>
<li>Supplements &amp; medications tracking</li>
<li>Family history</li>
<li>Lab results tracking</li>
<li>Consumer genome analysis (~160 curated variants covering pharmacogenomics, disease risks, methylation, athletic performance, nutrition, personality traits, and physical traits)</li>
<li>Full AI insights, trend analysis, predictions, and health correlations</li>
<li>1GB storage</li>
<li>Up to 4 dossiers</li>
</ul>
<h3>Research ($35/month or $350/year)</h3>
<ul>
<li>Everything in Optimize, plus:</li>
<li>Medical imaging (MRI, CT, X-ray scans)</li>
<li>Complete genome analysis (all 5,000+ variants from SNPedia)</li>
<li>Clinical genome sequencing support</li>
<li>Browse and search any genetic variant</li>
<li>100GB storage (imaging files are large)</li>
<li>Up to 4 dossiers</li>
</ul>
</div></div>
<div class="expandable" onclick="toggleExpand(this)"><span class="expand-icon">+</span>How much does the annual plan save?</div>
<div class="expand-body"><div class="page-text">
<p>Annual plans are priced at 10 months - you get 2 months free:</p>
<ul>
<li>Optimize: $120/year instead of $144 (save $24)</li>
<li>Research: $350/year instead of $420 (save $70)</li>
</ul>
</div></div>
<div class="expandable" onclick="toggleExpand(this)"><span class="expand-icon">+</span>What does "free until July 1, 2026" mean?</div>
<div class="expand-body"><div class="page-text">
<p><span class="inou">inou</span> is in active development. If you sign up now:</p>
<ul>
<li><strong>No charges until July 1, 2026</strong> - use any paid tier completely free</li>
<li><strong>No auto-renewal on July 1, 2026</strong> - we'll ask if you want to continue</li>
<li><strong>No credit card required during early access</strong> - just sign up and start using it</li>
<li>Choose to continue with a paid plan or stay on the free Monitor tier after July 1st</li>
</ul>
<p>This gives you 6+ months to try <span class="inou">inou</span> with full access to Optimize or Research features before deciding if you want to pay.</p>
</div></div>
<div class="expandable" onclick="toggleExpand(this)"><span class="expand-icon">+</span>Can I upgrade or downgrade my plan?</div>
<div class="expand-body"><div class="page-text">
<p>Yes, you can change your plan at any time:</p>
<ul>
<li><strong>Upgrade</strong>: Takes effect immediately, you get access to new features right away</li>
<li><strong>Downgrade</strong>: Takes effect at the end of your current billing period</li>
<li><strong>Data preservation</strong>: Your data is never deleted when you downgrade - features just become read-only until you upgrade again</li>
</ul>
<p>For example, if you downgrade from Optimize to Monitor, your lab results and genome data remain stored, but you'll lose AI analysis features until you upgrade again.</p>
</div></div>
<div class="expandable" onclick="toggleExpand(this)"><span class="expand-icon">+</span>What happens if I exceed my storage limit?</div>
<div class="expand-body"><div class="page-text">
<ul>
<li><strong>Monitor (100MB)</strong>: You'll receive a notification when you reach 80% and 95% of your limit. At 100%, you can't add new data until you upgrade or delete old entries.</li>
<li><strong>Optimize (1GB)</strong>: Same notification system. 1GB covers approximately 1,000 lab PDFs or 50 consumer genome files.</li>
<li><strong>Research (100GB)</strong>: Designed for medical imaging. 100GB covers roughly 200-400 MRI/CT studies depending on series count.</li>
</ul>
<p>We don't charge overage fees. If you need more storage, you'll need to upgrade to the next tier or manage your existing data.</p>
</div></div>
<div class="expandable" onclick="toggleExpand(this)"><span class="expand-icon">+</span>Can I use <span class="inou">inou</span> for my whole family?</div>
<div class="expand-body"><div class="page-text">
<p>Yes! All tiers include up to 4 dossiers. A "dossier" is an individual health profile. This means you can:</p>
<ul>
<li>Track your own health plus 3 family members (spouse, children, parents)</li>
<li>Manage your child's medical records</li>
<li>Help an elderly parent track their medications and appointments</li>
<li>Keep separate profiles for complex multi-person health situations</li>
</ul>
<p>Each dossier has its own data, permissions, and privacy settings. Family members can have their own login access or you can manage everything from your account.</p>
</div></div>
</div>
<!-- Features & Capabilities -->
<div class="card">
<div class="card-header" style="--indicator:#3B82F6"><h2>Features &amp; Capabilities</h2><span>7 questions</span></div>
<div class="expandable" onclick="toggleExpand(this)"><span class="expand-icon">+</span>What data can I track in <span class="inou">inou</span>?</div>
<div class="expand-body"><div class="page-text">
<h3>All tiers:</h3>
<ul>
<li>Vitals: blood pressure, heart rate, weight, temperature, oxygen saturation</li>
<li>Period/fertility: cycle dates, flow, symptoms, basal body temperature, cervical mucus</li>
<li>Exercise: type, duration, intensity, routes, performance metrics</li>
<li>Symptoms: headaches, pain, fatigue, digestive issues, mood, sleep quality</li>
<li>Food: meal logging via text, voice, or photo</li>
</ul>
<h3>Optimize &amp; Research add:</h3>
<ul>
<li>Supplements &amp; medications: dosage, timing, refills, interactions</li>
<li>Family history: genetic conditions, disease patterns</li>
<li>Lab results: blood tests, panels, biomarkers with trend tracking</li>
<li>Consumer genome: 23andMe, AncestryDNA, or similar test results</li>
</ul>
<h3>Research tier adds:</h3>
<ul>
<li>Medical imaging: MRI, CT, X-ray scans (DICOM format)</li>
<li>Clinical genome sequencing: whole exome, whole genome, gene panels</li>
</ul>
</div></div>
<div class="expandable" onclick="toggleExpand(this)"><span class="expand-icon">+</span>How does medical imaging work with AI?</div>
<div class="expand-body"><div class="page-text">
<p>This is what makes <span class="inou">inou</span> different.</p>
<p>A single MRI can contain thousands of images across multiple sequences (T1, T2, FLAIR, etc.). Uploading all of them to an AI chat is impractical - you'd hit context limits and waste time selecting slices manually.</p>
<p><strong><span class="inou">inou</span> solves this:</strong></p>
<ul>
<li>Upload your entire scan once (we handle DICOM natively)</li>
<li>Your AI sees the study metadata - what sequences exist, how many slices, anatomical positions</li>
<li>When analyzing, the AI requests exactly the slices it needs</li>
<li>It can pull specific images on demand: "show me axial T2 slice 45" or "compare sagittal FLAIR at L4-L5"</li>
</ul>
<p>The AI intelligently navigates your imaging library without you having to manually find and upload individual images. Ask about a herniated disc, and it fetches the relevant spine sequences. Ask about a brain lesion, and it pulls the right FLAIR slices.</p>
<p><strong>Example:</strong> "Look at my May 2024 lumbar MRI and tell me if there's any change compared to my January 2023 scan" - the AI fetches and compares the relevant slices from both studies automatically.</p>
</div></div>
<div class="expandable" onclick="toggleExpand(this)"><span class="expand-icon">+</span>How does genome analysis work?</div>
<div class="expand-body"><div class="page-text">
<h3>For Optimize ($12/mo):</h3>
<p>Upload your raw data file from 23andMe, AncestryDNA, or similar consumer tests. <span class="inou">inou</span> analyzes ~160 carefully curated, high-confidence genetic variants:</p>
<ul>
<li><strong>Pharmacogenomics (40 variants)</strong>: Which medications work best for your genetics (statins, blood thinners, antidepressants, pain meds)</li>
<li><strong>Disease risk (30 variants)</strong>: BRCA1/2, APOE (Alzheimer's), Lynch syndrome, familial hypercholesterolemia, clotting disorders</li>
<li><strong>Methylation &amp; detox (10 variants)</strong>: MTHFR, CBS, MTR - affects folate metabolism, B12 needs, homocysteine</li>
<li><strong>Athletic performance (20 variants)</strong>: Muscle fiber type, VO2max potential, injury risk, recovery speed</li>
<li><strong>Nutrition (20 variants)</strong>: Lactose intolerance, caffeine metabolism, alcohol flush, vitamin needs</li>
<li><strong>Personality &amp; traits (20 variants)</strong>: COMT (stress response), sleep chronotype, pain sensitivity</li>
<li><strong>Physical traits (20 variants)</strong>: Eye color, hair traits, earwax type, bitter taste</li>
</ul>
<h3>For Research ($35/mo):</h3>
<p>Everything above PLUS access to all 5,000+ variants analyzed by SNPedia, including:</p>
<ul>
<li>Rare disease variants</li>
<li>Uncertain/early research findings</li>
<li>Polygenic risk scores for 50+ conditions</li>
<li>Carrier status for 200+ recessive conditions</li>
<li>Search any rsID or gene</li>
<li>Clinical genome sequencing data (WES/WGS)</li>
</ul>
<p><strong>Privacy control:</strong> You choose whether to show protective variants (good news), risk variants (bad news), or both. Some people want comprehensive information; others prefer not to see risks they can't control.</p>
</div></div>
<div class="expandable" onclick="toggleExpand(this)"><span class="expand-icon">+</span>What is MCP integration?</div>
<div class="expand-body"><div class="page-text">
<p><span class="inou">inou</span> connects AI assistants like Claude and Grok directly to your health data. Instead of manually copying and pasting information, your AI can:</p>
<ul>
<li>Read your complete medical history</li>
<li>Analyze trends across vitals, labs, symptoms</li>
<li>Correlate genome data with medication responses</li>
<li>Answer questions using YOUR specific health data</li>
</ul>
<h3>How it works:</h3>
<ol>
<li>Connect your AI to <span class="inou">inou</span> (Claude via MCP bridge, Grok via API)</li>
<li>Ask health questions naturally: "Why am I having headaches?" or "Is this medication safe for my genome?"</li>
<li>AI sees your relevant data and gives personalized answers</li>
<li>Data never leaves <span class="inou">inou</span> permanently - AI queries it in real-time</li>
</ol>
<p><strong>Monitor tier:</strong> MCP works, but AI has limited data (no labs/genome), so insights are basic</p>
<p><strong>Optimize/Research:</strong> Full AI capabilities with complete health context</p>
</div></div>
<div class="expandable" onclick="toggleExpand(this)"><span class="expand-icon">+</span>Can I import data from other apps?</div>
<div class="expand-body"><div class="page-text">
<h3>Currently supported:</h3>
<ul>
<li>Lab results: PDF upload with OCR</li>
<li>Genome: 23andMe, AncestryDNA raw data files</li>
<li>Medical imaging: DICOM files from radiology</li>
<li>Photos: Medication bottles, food, health documents</li>
</ul>
<h3>Coming soon:</h3>
<ul>
<li>Apple Health / HealthKit integration</li>
<li>Google Fit integration</li>
<li>Wearable devices (Garmin, Oura, Whoop)</li>
<li>MyChart / Epic integration</li>
<li>Laboratory portal direct imports</li>
</ul>
<p>You can also enter data manually via text or voice for anything not yet automated.</p>
</div></div>
<div class="expandable" onclick="toggleExpand(this)"><span class="expand-icon">+</span>Does <span class="inou">inou</span> replace my doctor?</div>
<div class="expand-body"><div class="page-text">
<p><strong>No.</strong> <span class="inou">inou</span> is a tool for organizing your health data and enabling AI to help you understand it. It is NOT:</p>
<ul>
<li>A diagnostic tool</li>
<li>A replacement for medical advice</li>
<li>A treatment recommendation system</li>
<li>A prescription service</li>
</ul>
<p><span class="inou">inou</span> helps you:</p>
<ul>
<li><strong>Track</strong> your health comprehensively</li>
<li><strong>Understand</strong> patterns and trends</li>
<li><strong>Communicate</strong> better with your doctor (export reports for appointments)</li>
<li><strong>Research</strong> your conditions using AI with your personal context</li>
<li><strong>Manage</strong> medications and symptoms</li>
</ul>
<p>Always consult your healthcare provider for medical decisions. Think of <span class="inou">inou</span> as your health data infrastructure - it makes you a more informed patient, but your doctor makes the clinical calls.</p>
</div></div>
</div>
<!-- Free Period & Early Access -->
<div class="card">
<div class="card-header" style="--indicator:#F59E0B"><h2>Free Period &amp; Early Access</h2><span>5 questions</span></div>
<div class="expandable" onclick="toggleExpand(this)"><span class="expand-icon">+</span>Why is <span class="inou">inou</span> free until July 2026?</div>
<div class="expand-body"><div class="page-text">
<p>We're in active development and want early users to:</p>
<ol>
<li><strong>Test features</strong> and give feedback while we refine the product</li>
<li><strong>Build their health data</strong> without worrying about costs</li>
<li><strong>Experience full value</strong> before committing to a subscription</li>
<li><strong>Help us improve</strong> by reporting bugs and suggesting features</li>
</ol>
<p>Early adopters are incredibly valuable. This free period is our way of saying thank you for being part of the journey.</p>
</div></div>
<div class="expandable" onclick="toggleExpand(this)"><span class="expand-icon">+</span>What happens on July 1, 2026?</div>
<div class="expand-body"><div class="page-text">
<p>We'll contact you before July 1st to ask if you want to continue:</p>
<ul>
<li><strong>Continue with paid tier</strong>: Subscribe at the current pricing (prices locked for early users)</li>
<li><strong>Downgrade to Monitor (Free)</strong>: Keep using basic features forever at no cost</li>
<li><strong>Export and leave</strong>: Download all your data and cancel</li>
</ul>
<p><strong>Important:</strong> Your subscription will NOT auto-renew. We will never charge you without explicit confirmation. No surprises, no sneaky billing.</p>
</div></div>
<div class="expandable" onclick="toggleExpand(this)"><span class="expand-icon">+</span>Will prices increase after launch?</div>
<div class="expand-body"><div class="page-text">
<p>For early users who sign up during the free period:</p>
<ul>
<li><strong>Pricing locked</strong>: If you subscribe after July 1st, you'll pay 2026 prices even if we raise them later</li>
<li><strong>Grandfathered forever</strong>: As long as you maintain continuous subscription, your rate never increases</li>
<li><strong>Example</strong>: If you subscribe at $12/mo in July 2026 and we raise prices to $15/mo in 2027, you still pay $12/mo</li>
</ul>
<p>New users after July 2026 will pay whatever the current pricing is at that time.</p>
</div></div>
<div class="expandable" onclick="toggleExpand(this)"><span class="expand-icon">+</span>Should I create multiple dossiers for myself?</div>
<div class="expand-body"><div class="page-text">
<p>No - build one comprehensive dossier with as much information as possible. The more data your AI has access to, the better insights it can provide.</p>
<p>You <em>can</em> create multiple dossiers under different email addresses, but there's no benefit to splitting your health data. Keep everything in one place for the best AI experience.</p>
<p>Use separate dossiers for family members, not for yourself.</p>
</div></div>
</div>
<!-- Payment & Billing -->
<div class="card">
<div class="card-header" style="--indicator:#8B5CF6"><h2>Payment &amp; Billing</h2><span>5 questions</span></div>
<div class="expandable" onclick="toggleExpand(this)"><span class="expand-icon">+</span>What payment methods do you accept?</div>
<div class="expand-body"><div class="page-text">
<ul>
<li>Credit cards (Visa, Mastercard, American Express, Discover)</li>
<li>Debit cards</li>
<li>Digital wallets (Apple Pay, Google Pay)</li>
<li>ACH bank transfers (annual plans only)</li>
</ul>
<p><strong>Coming soon:</strong> PayPal, Venmo</p>
</div></div>
<div class="expandable" onclick="toggleExpand(this)"><span class="expand-icon">+</span>Do you store my credit card information?</div>
<div class="expand-body"><div class="page-text">
<p>No. Payment processing is handled by Stripe, a certified PCI Service Provider Level 1 (the highest security standard). We never see or store your credit card details. Stripe handles all payment security.</p>
</div></div>
<div class="expandable" onclick="toggleExpand(this)"><span class="expand-icon">+</span>When will I be charged?</div>
<div class="expand-body"><div class="page-text">
<h3>Monthly plans:</h3>
<ul>
<li>First charge: July 1, 2026 (or later if you sign up after that date)</li>
<li>Recurring: Same day each month (if you subscribe on July 15th, you're billed the 15th of each month)</li>
<li>Prorated: If you upgrade mid-cycle, you're charged the prorated difference immediately</li>
</ul>
<h3>Annual plans:</h3>
<ul>
<li>First charge: July 1, 2026 (or later)</li>
<li>Recurring: Same date each year</li>
<li>No mid-year charges unless you upgrade tiers</li>
</ul>
</div></div>
<div class="expandable" onclick="toggleExpand(this)"><span class="expand-icon">+</span>Can I get a refund?</div>
<div class="expand-body"><div class="page-text">
<h3>30-day money-back guarantee:</h3>
<p>If you subscribe after July 1, 2026 and aren't satisfied, request a full refund within 30 days. No questions asked.</p>
<h3>Free period users:</h3>
<p>Since you used the service free for months before subscribing, refunds aren't available after the 30-day guarantee expires. You can always cancel to avoid future charges.</p>
</div></div>
<div class="expandable" onclick="toggleExpand(this)"><span class="expand-icon">+</span>What happens if my payment fails?</div>
<div class="expand-body"><div class="page-text">
<ol>
<li><strong>Day 1</strong>: Automatic retry</li>
<li><strong>Day 3</strong>: Email notification + retry</li>
<li><strong>Day 7</strong>: Final retry + account locked (read-only access)</li>
<li><strong>Day 14</strong>: Account suspended (no access until payment resolves)</li>
<li><strong>Day 30</strong>: Account scheduled for deletion</li>
</ol>
<p>Your data is never deleted before 30 days, and we'll send multiple notifications. Update your payment method anytime to restore access immediately.</p>
</div></div>
</div>
<!-- Cancellation & Data -->
<div class="card">
<div class="card-header" style="--indicator:#EF4444"><h2>Cancellation &amp; Data</h2><span>4 questions</span></div>
<div class="expandable" onclick="toggleExpand(this)"><span class="expand-icon">+</span>How do I cancel my subscription?</div>
<div class="expand-body"><div class="page-text">
<ol>
<li>Go to Account Settings</li>
<li>Click "Subscription" tab</li>
<li>Click "Cancel Subscription"</li>
<li>Confirm cancellation</li>
</ol>
<h3>Takes effect:</h3>
<ul>
<li>End of current billing period (you keep access until then)</li>
<li>Immediate downgrade to Monitor (Free) tier</li>
<li>No further charges</li>
</ul>
<h3>Your data:</h3>
<ul>
<li>Never deleted</li>
<li>Remains stored and accessible in read-only mode</li>
<li>Full access restored if you resubscribe</li>
</ul>
</div></div>
<div class="expandable" onclick="toggleExpand(this)"><span class="expand-icon">+</span>Can I reactivate after canceling?</div>
<div class="expand-body"><div class="page-text">
<p>Yes, anytime. Just:</p>
<ol>
<li>Go to Account Settings</li>
<li>Click "Upgrade"</li>
<li>Choose your plan and enter payment</li>
</ol>
<p>Your data is still there - you'll have immediate access to everything again.</p>
</div></div>
<div class="expandable" onclick="toggleExpand(this)"><span class="expand-icon">+</span>What if I want to delete my account completely?</div>
<div class="expand-body"><div class="page-text">
<h3>Account deletion is permanent and immediate:</h3>
<ol>
<li>Go to Account Settings</li>
<li>Click "Delete Account"</li>
<li>Confirm deletion (requires typing "DELETE" to confirm)</li>
<li>All data is permanently destroyed within 24 hours</li>
</ol>
<h3>Before deleting:</h3>
<ul>
<li>Export your data (we provide standard formats)</li>
<li>Download any reports or documents you want to keep</li>
<li>Consider canceling instead (keeps your data for future use)</li>
</ul>
<h3>After deletion:</h3>
<ul>
<li>Cannot be undone</li>
<li>Cannot recover any data</li>
<li>Backups purged within 30 days</li>
</ul>
</div></div>
<div class="expandable" onclick="toggleExpand(this)"><span class="expand-icon">+</span>Can I export my data?</div>
<div class="expand-body"><div class="page-text">
<p><strong>Yes, anytime.</strong> Export formats:</p>
<ul>
<li><strong>Structured data</strong>: JSON, CSV</li>
<li><strong>Labs</strong>: PDF copies of original uploads</li>
<li><strong>Genome</strong>: Original raw data file</li>
<li><strong>Imaging</strong>: DICOM files</li>
<li><strong>Reports</strong>: PDF summaries with charts and trends</li>
</ul>
<p>Export includes everything: vitals, symptoms, medications, labs, genome, imaging, notes - your complete health record.</p>
<p>Use cases:</p>
<ul>
<li>Switching to another service</li>
<li>Sharing with healthcare providers</li>
<li>Personal backup</li>
<li>Research or analysis</li>
</ul>
<p>You own your data. We just store it for you.</p>
</div></div>
</div>
<!-- Privacy & Security -->
<div class="card">
<div class="card-header" style="--indicator:#64748b"><h2>Privacy &amp; Security</h2><span>9 questions</span></div>
<div class="expandable" onclick="toggleExpand(this)"><span class="expand-icon">+</span>Where is my data stored?</div>
<div class="expand-body"><div class="page-text">
<p><strong>United States-based servers</strong> using enterprise-grade infrastructure:</p>
<ul>
<li>Not on Big Tech clouds (no Google, Amazon, Microsoft)</li>
<li>Independent data centers with physical security</li>
<li>Redundant backups across multiple locations</li>
<li>HIPAA-compliant infrastructure</li>
</ul>
<p>If you access <span class="inou">inou</span> from outside the US, your data crosses international borders. We apply the same security and privacy protections regardless of your location.</p>
</div></div>
<div class="expandable" onclick="toggleExpand(this)"><span class="expand-icon">+</span>How is my data encrypted?</div>
<div class="expand-body"><div class="page-text">
<p><strong>FIPS 140-3 encryption</strong> (US government standard):</p>
<ul>
<li><strong>At rest</strong>: All files encrypted using FIPS 140-3 validated cryptography</li>
<li><strong>In transit</strong>: TLS 1.3 encryption for all connections</li>
<li><strong>Backups</strong>: Encrypted with separate keys</li>
<li><strong>Key management</strong>: Hardware security modules (HSMs)</li>
</ul>
<p>This is the same encryption standard used by banks, hospitals, and government agencies.</p>
</div></div>
<div class="expandable" onclick="toggleExpand(this)"><span class="expand-icon">+</span>Who can see my health data?</div>
<div class="expand-body"><div class="page-text">
<p><strong>Only you.</strong> We never:</p>
<ul>
<li>Share data with advertisers</li>
<li>Sell data to third parties</li>
<li>Use data to train AI models</li>
<li>Mine data for research without explicit consent</li>
<li>Provide data to partners or affiliates</li>
</ul>
<h3>Law enforcement:</h3>
<p>We comply with lawful requests (court orders, subpoenas) but nothing else. If served with a valid legal demand, we must provide requested data. We will notify you unless legally prohibited.</p>
<h3>Your AI:</h3>
<p>When you connect AI via MCP, your data is transmitted through an encrypted bridge to your AI session. The AI processes it in real-time but doesn't store it permanently. Check your AI provider's privacy policy for their data handling practices.</p>
</div></div>
<div class="expandable" onclick="toggleExpand(this)"><span class="expand-icon">+</span>Can <span class="inou">inou</span> employees see my data?</div>
<div class="expand-body"><div class="page-text">
<h3>No, except:</h3>
<ul>
<li>You explicitly request support that requires data access</li>
<li>Legal obligations (court order)</li>
<li>Critical security incident investigation</li>
</ul>
<h3>When access is granted:</h3>
<ul>
<li>Restricted to senior staff only</li>
<li>Logged in audit trail (visible to you in Account Settings)</li>
<li>Time-limited (access expires after 24 hours)</li>
<li>You're notified when access occurs</li>
</ul>
<p>Random employees, contractors, or developers never have access to your health data.</p>
</div></div>
<div class="expandable" onclick="toggleExpand(this)"><span class="expand-icon">+</span>Do you use my data to train AI?</div>
<div class="expand-body"><div class="page-text">
<p><strong>Never.</strong> Your data is:</p>
<ul>
<li>Not used to train machine learning models</li>
<li>Not used to improve AI assistants</li>
<li>Not used for research or development</li>
<li>Not anonymized and aggregated for analysis</li>
</ul>
<p>If we ever want to use anonymized, aggregated data for research, we will:</p>
<ol>
<li>Ask for explicit opt-in consent</li>
<li>Explain exactly what we're studying</li>
<li>Provide the ability to opt out anytime</li>
<li>Never share identifiable data</li>
</ol>
</div></div>
<div class="expandable" onclick="toggleExpand(this)"><span class="expand-icon">+</span>What tracking do you use?</div>
<div class="expand-body"><div class="page-text">
<p><strong>None.</strong> We don't use:</p>
<ul>
<li>Google Analytics</li>
<li>Meta pixels</li>
<li>Tracking scripts</li>
<li>Third-party cookies</li>
<li>Advertising networks</li>
</ul>
<h3>What we do track:</h3>
<ul>
<li>One cookie for login session</li>
<li>IP addresses for security logs only</li>
<li>Error logs for debugging (no personal data)</li>
</ul>
<p>We have no idea what you click, where you came from, or where you go next.</p>
</div></div>
<div class="expandable" onclick="toggleExpand(this)"><span class="expand-icon">+</span>Is <span class="inou">inou</span> HIPAA compliant?</div>
<div class="expand-body"><div class="page-text">
<p><strong>Yes.</strong> We follow HIPAA standards:</p>
<ul>
<li>Business Associate Agreements available for covered entities</li>
<li>Administrative, physical, and technical safeguards</li>
<li>Breach notification procedures</li>
<li>Audit controls and access logs</li>
<li>Encrypted storage and transmission</li>
</ul>
<p>We also comply with:</p>
<ul>
<li><strong>GDPR</strong> (European data protection)</li>
<li><strong>FADP</strong> (Swiss data protection)</li>
<li><strong>CCPA</strong> (California consumer privacy)</li>
</ul>
<p>Regardless of where you live, you get our highest level of privacy protection.</p>
</div></div>
<div class="expandable" onclick="toggleExpand(this)"><span class="expand-icon">+</span>What about children's privacy?</div>
<div class="expand-body"><div class="page-text">
<h3>Users under 18:</h3>
<ul>
<li>Cannot create accounts independently</li>
<li>Require parent/guardian authorization</li>
<li>Parent/guardian maintains full control</li>
<li>Can be revoked anytime</li>
</ul>
<h3>Parents/guardians can:</h3>
<ul>
<li>Create dossiers for children</li>
<li>Manage all data and access</li>
<li>Control sharing and AI integration</li>
<li>Delete child's data anytime</li>
</ul>
<p>Minors cannot share their data with third parties or connect AI without parental consent.</p>
</div></div>
</div>
<!-- Technical & Support -->
<div class="card">
<div class="card-header" style="--indicator:#6366F1"><h2>Technical &amp; Support</h2><span>6 questions</span></div>
<div class="expandable" onclick="toggleExpand(this)"><span class="expand-icon">+</span>What devices and platforms does <span class="inou">inou</span> support?</div>
<div class="expand-body"><div class="page-text">
<p><strong>Web browser</strong> (all tiers):</p>
<ul>
<li>Chrome, Firefox, Safari, Edge</li>
<li>Desktop and mobile browsers</li>
<li>Responsive design for any screen size</li>
</ul>
<p><strong>Mobile apps</strong> (coming Q2 2026):</p>
<ul>
<li>iOS (iPhone, iPad)</li>
<li>Android</li>
<li>Native apps with full feature parity</li>
</ul>
<p><strong>Desktop apps</strong> (planned):</p>
<ul>
<li>macOS</li>
<li>Windows</li>
</ul>
</div></div>
<div class="expandable" onclick="toggleExpand(this)"><span class="expand-icon">+</span>What AI assistants work with <span class="inou">inou</span>?</div>
<div class="expand-body"><div class="page-text">
<h3>Currently supported:</h3>
<ul>
<li><strong>Claude</strong> (Anthropic) - via MCP bridge (.mcpb file)</li>
<li><strong>Grok</strong> (xAI) - via direct API</li>
</ul>
<p>We're actively adding more integrations. See <a href="/connect">inou.com/connect</a> for the latest list.</p>
</div></div>
<div class="expandable" onclick="toggleExpand(this)"><span class="expand-icon">+</span>What if I find a bug?</div>
<div class="expand-body"><div class="page-text">
<p><strong>Report it!</strong> We want to know:</p>
<ul>
<li>Email: support@inou.com</li>
<li>In-app: Help → Report Bug</li>
<li>Include screenshots if possible</li>
</ul>
<p>Early users who report bugs help us build a better product. We fix critical issues within 24 hours and minor issues within a week.</p>
</div></div>
<div class="expandable" onclick="toggleExpand(this)"><span class="expand-icon">+</span>Do you offer customer support?</div>
<div class="expand-body"><div class="page-text">
<h3>Yes:</h3>
<ul>
<li>Email support: support@inou.com (24-48 hour response)</li>
<li>This FAQ page</li>
<li>Setup guides at <a href="/connect">inou.com/connect</a></li>
</ul>
</div></div>
<div class="expandable" onclick="toggleExpand(this)"><span class="expand-icon">+</span>Can I request features?</div>
<div class="expand-body"><div class="page-text">
<p><strong>Absolutely!</strong> Email features@inou.com or use the in-app feedback tool. We maintain a public roadmap and regularly implement user suggestions.</p>
<p>Early users have significant influence on product direction - if enough people want a feature, we prioritize it.</p>
</div></div>
<div class="expandable" onclick="toggleExpand(this)"><span class="expand-icon">+</span>What if <span class="inou">inou</span> shuts down?</div>
<div class="expand-body"><div class="page-text">
<h3>We commit to:</h3>
<ul>
<li>90 days advance notice</li>
<li>Export tools for all data</li>
<li>Recommendations for alternative services</li>
<li>Option to self-host your data</li>
</ul>
<p>If acquired, your data either:</p>
<ul>
<li>Transfers under the same privacy terms, OR</li>
<li>You're given the option to export and delete</li>
</ul>
<p>We will never sell user data as part of an acquisition. It's your data, not our asset.</p>
</div></div>
</div>
<!-- Getting Started -->
<div class="card">
<div class="card-header" style="--indicator:#14B8A6"><h2>Getting Started</h2><span>5 questions</span></div>
<div class="expandable" onclick="toggleExpand(this)"><span class="expand-icon">+</span>How do I sign up?</div>
<div class="expand-body"><div class="page-text">
<ol>
<li>Go to inou.com</li>
<li>Enter your email address</li>
<li>Click the verification link sent to your inbox</li>
<li>Create your first dossier</li>
<li>Start tracking!</li>
</ol>
<p>No passwords to remember - we use secure email verification.</p>
<p>No credit card required during the free period.</p>
</div></div>
<div class="expandable" onclick="toggleExpand(this)"><span class="expand-icon">+</span>What should I track first?</div>
<div class="expand-body"><div class="page-text">
<h3>Quick wins:</h3>
<ol>
<li><strong>Current medications</strong> - Get AI drug interaction checking</li>
<li><strong>Recent lab results</strong> - Upload last bloodwork PDF</li>
<li><strong>Vitals baseline</strong> - Blood pressure, weight, resting heart rate</li>
<li><strong>Symptoms if any</strong> - Helps establish patterns</li>
</ol>
<h3>Over time:</h3>
<ol start="5">
<li>Upload genome data if you have it (23andMe, Ancestry)</li>
<li>Track period/exercise/food as relevant</li>
<li>Add family history for context</li>
<li>Upload medical imaging for complex conditions</li>
</ol>
<p>Start simple - you can always add more later.</p>
</div></div>
<div class="expandable" onclick="toggleExpand(this)"><span class="expand-icon">+</span>How long does genome analysis take?</div>
<div class="expand-body"><div class="page-text">
<p>Instantly. Upload takes about 30 seconds (file is ~20MB), then analysis completes in seconds. Results appear immediately - no waiting, no email notification needed.</p>
</div></div>
<div class="expandable" onclick="toggleExpand(this)"><span class="expand-icon">+</span>Can I import old medical records?</div>
<div class="expand-body"><div class="page-text">
<p><strong>Yes</strong>, but it depends on format:</p>
<ul>
<li><strong>PDFs</strong>: Upload directly (labs, imaging reports, doctor notes)</li>
<li><strong>Paper records</strong>: Take photos, upload via mobile app</li>
<li><strong>CDs from radiology</strong>: DICOM files work natively</li>
<li><strong>Portals</strong> (MyChart, etc.): Manual download, then upload</li>
</ul>
<p>We're working on direct integrations with Epic, Cerner, and other EHR systems.</p>
</div></div>
<div class="expandable" onclick="toggleExpand(this)"><span class="expand-icon">+</span>How do I connect my AI?</div>
<div class="expand-body"><div class="page-text">
<h3>Claude Desktop:</h3>
<ol>
<li>Download the <span class="inou">inou</span> MCP bridge from your dashboard</li>
<li>Double-click the .mcpb file to install</li>
<li>Restart Claude Desktop</li>
<li>Ask Claude health questions - it now has access to your dossier!</li>
</ol>
<h3>Grok:</h3>
<p>Grok connects directly via API. Go to your dashboard, generate an API token, and add it to Grok's settings.</p>
<p>Detailed setup guides: <a href="/connect">inou.com/connect</a></p>
</div></div>
</div>
<!-- Still Have Questions -->
<div class="page-card" style="text-align:center">
<h3>Still Have Questions?</h3>
<p>We're a small team building something we believe in. If you have questions, ideas, or feedback - we want to hear it.</p>
<p>
<strong>Email us:</strong> <a href="mailto:support@inou.com">support@inou.com</a>
</p>
</div>
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