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Clavitor Pricing & Architecture

Core principle

The vault is a black box. Stateless. It opens, serves, closes. Nothing in memory. It does not know what it has, who is asking, or what it gives. It authenticates the token, checks the scope, serves or denies.

Three independent security gates

Scope match — token's scope vs entry's scopes. No match → vault says nothing. Full stop.
L2 Credential decryption — vault decrypts credential fields server-side using L2, serves them to authorized agents.
L3 Identity decryption — client-side only. User's hardware token derives PRF, unwraps L3 from server-returned blob. Vault serves the encrypted blob and closes the door; decryption happens in client memory.

Each gate is sufficient on its own. All three together: belt, suspenders, welded shut.

Note on gate 3: The vault stores wrapped_L3 indexed by P0 (4-byte prefix of PRF). The client requests wrapped_L3 by P0, then unwraps using the full PRF. The server never sees PRF or unwrapped L3.

Data model

Three tables.

-- Hardware devices enrolled for vault access
CREATE TABLE credentials (
    p0              TEXT PRIMARY KEY,       -- First 4 bytes of PRF (lookup key)
    credential_id   BLOB NOT NULL,          -- WebAuthn credential ID
    public_key      BLOB,                   -- For signature verification (optional)
    wrapped_l3      BLOB NOT NULL,          -- L3 encrypted with this credential's PRF
    created_at      INTEGER NOT NULL,
    created_by      INTEGER REFERENCES agents(id)  -- Which agent enrolled this device
);

CREATE TABLE agents (
    id          INTEGER PRIMARY KEY AUTOINCREMENT,  -- this IS the scope (0001, 0002, ...)
    token_hash  TEXT UNIQUE NOT NULL,
    name        TEXT NOT NULL,
    scopes      TEXT NOT NULL DEFAULT '',  -- own scope(s): "0001" or "0001,0003" (multi-scope for MSP techs)
    all_access  INTEGER NOT NULL DEFAULT 0,  -- 1 = reads everything, bypasses scope check
    admin       INTEGER NOT NULL DEFAULT 0,  -- 1 = can do admin ops (requires WebAuthn)
    created_at  INTEGER NOT NULL
);

CREATE TABLE entries (
    id      INTEGER PRIMARY KEY AUTOINCREMENT,
    scopes  TEXT NOT NULL DEFAULT '',  -- "" or "0001" or "0001,0003,0005"
    -- ... L2/L3 encrypted fields
);

Scope IDs

Agent id = scope. Auto-increment ordinal, displayed as 4-char zero-padded hex.
0001, 0002, 0003. Simple. No hash. No mapping table.
2 bytes = 65,536 possible scopes per vault.

Agent scopes field

Single scope: "0001" — most agents and humans.
Multiple scopes: "0010,0011" — MSP technicians needing multiple roles within a client vault.
The agent's own id is typically one of its scopes, but doesn't have to be.

Entry scopes column

Empty "": owner-only. Secure default. No grant, no access.
Single: "0003" — only that scope.
Multiple: "0001,0003,0005" — any of those scopes (OR).
Comma-separated 4-char hex. 5 scopes = 24 bytes.

Matching rule

Set intersection: does any of the agent's scopes appear in the entry's scopes?

Yes → access granted.
No → denied.

Exceptions:

all_access = 1 → bypasses scope check, reads everything.
Entry scopes "" → matches nothing. Owner only.

Flags

Flag	Meaning
`all_access = 0, admin = 0`	Scoped read-only. Agents, family members, MSP techs (scoped).
`all_access = 1, admin = 0`	Read everything, change nothing. MSP techs (full access).
`all_access = 0, admin = 1`	Scoped read + admin ops with WebAuthn. (Unusual, but valid.)
`all_access = 1, admin = 1`	Vault owner. Reads everything, can change everything with WebAuthn.

Read operations — bearer token only

GET  /entry/:id          Token + scope check. Returns L2 fields. L3 fields returned as ciphertext.
GET  /entries             Token + scope check. Returns all entries matching scope.
GET  /totp/:id            Token + scope check. Generates TOTP code from stored seed.
GET  /search?q=           Token + scope check. Full-text search within scoped entries.

Read request flow

1. Token arrives as Authorization: Bearer header
2. SELECT id, scopes, all_access FROM agents WHERE token_hash = sha256(?)
   → No row? 401. Done.
3. SELECT * FROM entries WHERE id = ?
   AND (
     :all_access = 1
     OR -- set intersection: any of agent.scopes in entry.scopes
   )
   → No row? 403. Done.
4. Decrypt L2 credential fields server-side. Serve response.
5. L3 identity fields served as ciphertext. Client decrypts with PRF. Not the vault's problem.

Two queries. Sub-millisecond. Stateless. Black box.

Admin operations — bearer token + WebAuthn

The threat

Agents understand the vault (source is OSS). A sufficiently smart agent will try to escalate — modify its own scope, add itself to entries, create new tokens. The vault must make this impossible.

Admin endpoints

POST   /agent              Create agent/token
DELETE /agent/:id           Revoke agent/token
PUT    /agent/:id           Modify agent (name, scopes, flags)
POST   /entry               Create entry
PUT    /entry/:id           Modify entry (including scopes)
DELETE /entry/:id           Delete entry

All admin endpoints require:

Valid bearer token
admin = 1 on the agent row
Valid WebAuthn signature over a fresh challenge

WebAuthn auth flow

WebAuthn serves two purposes:

PRF = derive encryption key from hardware token. Client-side. For wrapping/unwrapping L3.
WebAuthn assertion = proof of possession. Comes with PRF automatically.

The server returns wrapped_L3 indexed by P0 (first 4 bytes of PRF). The client unwraps with the full PRF. Successful unwrapping proves possession of the hardware token — no separate signature verification required (though it can be done for defense-in-depth).

1. Client: POST /auth/begin → vault returns WebAuthn challenge
2. User taps hardware key (fingerprint, face, YubiKey)
3. Browser returns PRF + optional signature
4. P0 = PRF[0:4], client requests wrapped_L3 for this P0
5. Server returns wrapped_L3 (encrypted blob)
6. Client unwraps with PRF → L3
7. Client now has master key; vault is unlocked

For admin operations: Same flow, but wrapped_L3 is stored server-side, and WebAuthn assertion is verified against stored public key (stored in the now-unlocked vault).

What this prevents

Agent cannot create tokens. No hardware key.
Agent cannot modify scopes. No hardware key.
Agent cannot add itself to entries. No hardware key.
Even with stolen owner token, admin ops require physical hardware.
The private key lives in authenticator hardware. Never extracted.

Statefulness note

WebAuthn challenge requires brief server-side state (stored challenge, 60s TTL, deleted after use or expiry). The one exception to "nothing in memory." Read operations (99.9%+ of traffic) remain fully stateless.

PRF model

Core insight: WebAuthn PRF is per-credential, not per-authenticator. Each create() generates a new credential with its own unique PRF.

This means:

Device A (Credential A) + salt → PRF A
Device B (Credential B) + same salt → PRF B (different!)

To support multiple devices accessing the same vault, we use wrapped keys:

Vault master key = L3 (32 random bytes, generated once)

Per-device:
  Device 1: PRF1 wraps L3 → wrapped_L3_1 (stored in vault)
  Device 2: PRF2 wraps L3 → wrapped_L3_2 (stored in vault)

Login flow:

User taps device → WebAuthn returns PRF (and signature)
P0 = first 4 bytes of PRF (used as lookup key)
Server returns wrapped_L3 for that P0
Client unwraps: L3 = decrypt(wrapped_L3, PRF)
L3 now in memory; all encryption/decryption happens client-side

Security properties:

Server never sees PRF, never sees unwrapped L3
Compromised wrapped blob is useless without the device that created it
No signature verification needed — unwrapping IS the authentication
P0 collision (1 in 4 billion) handled gracefully

Family/team model:

Same vault, multiple devices, each with own wrapped_L3 entry
Scoping (gate 1) separates what each person sees
PRF (gate 3) ensures only enrolled devices can decrypt L3
Security boundary between family members: scoping
Security boundary between vault and outside: PRF + scoping

Device enrollment (adding a new device):

Device 1 (already authenticated, has L3 in memory)
Device 2 creates credential (tap) → gets PRF2
Device 1: wrapped_L3_2 = encrypt(L3, PRF2)
Store: P0_2 → wrapped_L3_2
Device 2 can now log in independently

Offline vs online:

First login requires server to return wrapped_L3
Client may cache wrapped_L3 locally for offline unlock
L3 itself never leaves client memory
Fully offline operation possible after first unlock (if wrapped_L3 cached)

Recovery:

Lose all devices = lose all PRFs = lose ability to unwrap L3
Recovery: download/print L3 backup during setup (optional, user responsibility)

User models

Individual

One person. One vault. 1-2 hardware devices. 1-4 agents.

agents:
  0001  Johan (owner)       all_access=1  admin=1
  0002  Claude Code          scopes="0002"
  0003  Deploy CI            scopes="0003"

entries:
  GitHub token              scopes="0002"
  AWS API key               scopes="0002,0003"
  Johan's credit card       scopes=""  (owner only, L3)

Family

One vault. Multiple people. Same PRF key. Scoping separates members.

agents:
  0001  Johan (owner)       all_access=1  admin=1
  0002  Tanya               scopes="0002"
  0003  Son                 scopes="0003"
  0004  Claude Code          scopes="0004"
  0005  Shopping agent       scopes="0005"

entries:
  Amazon login              scopes="0002,0003,0005"
  Netflix                   scopes="0002,0003"
  Johan's credit card       scopes=""  (owner only, L3)
  Tanya's passport          scopes="0002"  (L3)
  AWS API key               scopes="0004"

SMB / Team (e.g., 25 employees)

Two vault types, same software:

Company vault — shared credentials. L2 only. No L3 (nothing personal).

IT admin: all_access=1, admin=1
Employees: scoped by role/team
Agents: scoped by function

Personal vaults — one per employee. Full L3. Own PRF key. Own devices.

Employee manages their own agents
Company cannot access. By design. By math.

MSP

MSP buys off the same price list. No special MSP product.

Vault ownership: belongs to the client. MSP manages it, doesn't own it. Client leaves MSP → revoke MSP tokens. Client continues unaffected.

MSP's own vault: MSP's internal credentials. Separate from client vaults.

Technician access on client vaults:

Client "Acme" vault:
  0001  Acme IT admin        all_access=1  admin=1
  0002  Sarah (MSP, full)    all_access=1  admin=0
  0003  John (MSP, scoped)   scopes="0010,0011"  (networking + monitoring)
  0004  Break-glass          all_access=1  admin=0

Scopes are roles, not people. Sarah leaves → delete her row. Jim gets a new row with same role scopes. Entries never touched.

Management plane: Free with multiple subscriptions on one account. Provides technician-to-client matrix, bulk provisioning/revocation, cross-client audit.

SLA

	Read + TOTP	Write operations
SLA	99.999% (five nines)	Best-effort during failover
Allowed downtime/yr	5.26 minutes	No SLA
How	Cross-hemisphere failover. Backup site (Calgary or Zürich) serves reads when primary is down.	Writes pause during failover. Resume when primary recovers.

Compensation: If SLA is not met in a calendar month, customer can claim full refund for that month. Compensation never exceeds amount paid, regardless of circumstances. No consequential damages.

Five nines is achievable because:

Every vault is replicated to an inland backup site on the opposite hemisphere
Backup can serve as read-only primary during outages
Agents primarily read + TOTP (covered by SLA)
Writes are rare and can wait (not covered by SLA)
Separate audit logs during failover

Pricing

Principles

One product. Same vault. Same encryption. Same architecture at every tier.
No feature gates on security. Tiers reflect usage scale.
One price list. Consumer, family, SMB, MSP — all buy from the same menu.
Launch pricing locked for life. Your price is your price. Forever.
Self-hosted is the free tier. No free hosted.
30 days behind on payment → delete. No credit management. No collections.

Price for Life Guarantee

Core commitment: The price a customer pays at signup is their price forever, as long as the subscription remains active. We have never raised prices on existing customers. We never will. We may raise prices for new customers — but never for existing, active subscribers.

Mechanics:

Locked by tier + currency at moment of first successful charge
Annual renewals charge the same amount, same currency, forever
Currency exchange fluctuations absorbed by us (not passed to customer) — both directions
We bear forex risk: if EUR weakens, we lose margin; if EUR strengthens, you don't pay more
Applies to all supported currencies: USD, EUR, GBP, CHF, and future additions

Upgrade path:

Upgrade to higher tier → pay then-current rate for new tier → that price locks for life
Downgrade → pay then-current rate for lower tier → lock applies to new rate
Side-grade (e.g., Team 10 → Team 25) → new tier's current rate locks

The catch (intentional):

Cancel → forfeit lock forever
Re-subscribe later → pay then-current published rate
This creates mutual incentive: we keep you happy, you keep subscribing

Competitive positioning (for marketing only — not legal docs):

1Password raised prices ~25% on existing customers (2023-2024)
Bitwarden raised prices ~20% on existing customers (2024)
LastPass... well, LastPass had other issues
We raise prices only for new customers — existing subscribers are protected forever
Note: Competitor references belong in marketing materials only, never in Terms or legal documents

Economics: We architected costs to decline over time (infrastructure efficiency, scale). Customer lifetime value rises as cost-to-serve falls. Price increases are a choice, not a necessity. We choose never.

Cancellation, Auto-Renewal & Payment Failure Policy

Auto-renewal is default:

Protects against accidental vault deletion from expired cards
Annual plans: 14-day "regret period" after auto-renewal (full refund, no questions)
Monthly plans: cancel before next charge
Can be disabled anytime; vault stays active until period ends

User-initiated cancellation:

Takes effect at the start of next billing period (not immediate)
When effective: vaults deleted instantly and permanently from active systems
7-day warning email before deletion — final chance to export
No grace period, no trash bin, no reversal
14-day regret period (Section 6) does NOT apply to cancellations — only auto-renewals

Failed payment & 14-day retry window:

Day 0: Payment fails, email sent, vault active
Days 1-14: Automatic retries by Paddle; update payment method anytime
Day 15: Enter cancellation status; 7-day warning sent
Day 22: Vaults deleted per Section 10

Compliance backups:

Retained for maximum 30 days after deletion
Exist solely for legal/regulatory compliance
NOT available for restoration — this is a legal firewall
After 30 days: permanently destroyed

Reactivation is new:

Deleted vaults cannot be restored, even within 30-day backup window
Start fresh with empty vault
14-day regret period does not apply to post-deletion reactivation

Self-hosted exception: Community Edition users manage their own data. This policy applies only to hosted service.

Three axes defending tier boundaries

Tokens — agents + humans per vault
Devices — hardware tokens enrolled for PRF/WebAuthn
Vaults — separate isolated databases

Price list

Self-hosted: Free forever. Full product. Unlimited everything. Elastic License 2.0.

Individual tiers (annual only, Paddle)

Plan	People	Vaults	Agents	Annual	Trial
Personal	1	1	5	$12/yr	7 days
Family	~6	1	15	$24/yr	7 days
Pro	1	1	50	$49/yr	7 days

Team tiers (annual or monthly, Paddle or invoice)

Monthly = annual / 10 (12 months for the price of 10).

Plan	Vaults	Tokens/vault	Devices	Annual	Monthly	Eff. $/user/yr
Team 10	10	11 (10+1)	100	$249/yr	—	$24.90
Team 25	25	26 (25+1)	250	$499/yr	—	$19.96
Team 100	100	101 (100+1)	1,000	$1,499/yr	$149/mo	$14.99
Team 250	250	251 (250+1)	2,500	$2,999/yr	$299/mo	$11.99
Team 500	500	501 (500+1)	5,000	$4,999/yr	$499/mo	$9.99

Vault count = employees + 1 (company vault). Agents scale with seats — 10 per person on Team plans.

Enterprise tiers (annual, direct invoice)

Plan	Min seats	Agents	Annual	Monthly equiv.	Eff. $/user/yr
MME	500	unlimited	$36/user/yr	$3/user/mo	$36.00
Enterprise	1,000	unlimited	$72/user/yr	$6/user/mo	$72.00

Per-human pricing. Agents unlimited. Each user = 1 personal vault + share of company vault.

Tier boundaries

Boundary	What forces the upgrade
Personal → Family	2 device limit (can't enroll spouse's phone)
Family → Pro	15 token limit (too many agents)
Pro → Team 10	1 vault limit (need employee vaults)
Team 10 → Team 25	11 vault limit
Team 25 → Team 100	26 vault limit
Team 100 → Team 250	101 vault limit
Team 250 → Team 500	251 vault limit
Team 500 → MME	501 vault limit + need SCIM/audit
MME → Enterprise	Need SLA/SIEM/compliance/dedicated support

All limits hard. No soft caps.

Features by tier

Feature	Personal–Pro	Team 10–500	MME	Enterprise
Three-tier encryption	✓	✓	✓	✓
WebAuthn PRF (L3)	✓	✓	✓	✓
WebAuthn-gated admin	✓	✓	✓	✓
All regions	✓	✓	✓	✓
Daily backup (cross-hemisphere)	✓	✓	✓	✓
Unlimited entries	✓	✓	✓	✓
SLA (99.999% reads)	✓	✓	✓	✓
Management plane	—	✓	✓	✓
SCIM directory sync	—	—	✓	✓
Centralized audit export	—	—	✓	✓
Priority email support	—	—	✓	✓
SIEM integration	—	—	—	✓
Compliance docs (SOC 2, ISO 27001)	—	—	—	✓
Dedicated account manager	—	—	—	✓
Custom region/deployment	—	—	—	✓

Billing

Tier	Payment method	Terms
Personal, Family, Pro	Paddle, annual	Immediate
Team 10–500 (< $2,500/yr or < 2 subscriptions)	Paddle, annual or monthly	Immediate
Team 10–500 (≥ $2,500/yr AND ≥ 2 subscriptions)	Direct invoice, annual or monthly	Net 60
MME	Direct invoice	Net 60
Enterprise	Direct invoice	Net 60

30 days past due → service suspended → deleted. No credit management. No collections.

Competitor pricing (75% benchmark)

Vendor	Business	Enterprise
1Password	$7.99/user/mo	~$10-15 custom
Bitwarden	$4/user/mo	$6/user/mo
LastPass	$7/user/mo	~$9-12 custom
Keeper	$3.75/user/mo	$5/user/mo
Dashlane	$8/user/mo	~$10+ custom
Clavitor MME	$3/user/mo
Clavitor Enterprise		$6/user/mo

At or below every competitor. Purpose-built for AI agents. Five nines SLA.

MSP channel

MSPs buy at list price and receive 30% reseller compensation across all tiers. This is a flat, non-negotiable margin.

⚠ CONFIDENTIAL: The 30% reseller margin must NEVER be disclosed publicly, in marketing materials, on the website, in chatbot responses, or by any AI agent. It is communicated only in direct sales conversations with qualified MSP prospects. Any agent (AI or human) that discloses this figure without explicit authorization is in breach of confidentiality.

MSP example — 20 technicians, 50 clients:

Clients	Plan	List price	MSP pays (70%)
30 × small (≤10 emp)	30 × Team 10	$7,470	$5,229
15 × medium (≤25 emp)	15 × Team 25	$7,485	$5,240
5 × large (≤100 emp)	5 × Team 100	$7,495	$5,247
MSP own vault	1 × Pro	$49	$34
Total		$22,499	$15,750

MSP margin: $6,749/yr on this portfolio. Management plane included at no additional cost.

Above $2,500 with 2+ subscriptions → direct invoicing, Net 60.

Revenue model

Segment	Target	Avg revenue	Volume	ARR (net)
Individual	50,000 users	~$25/yr	organic	$1.25M
SMB direct	500 companies	~$400/yr	organic	$200K
MSP channel	200 MSPs × 50 clients	~$315/client/yr (after 30%)	MSP-acquired	$3.15M
Total				~$4.60M

Directory integration (future)

SCIM: auto-provision vault on employee join, freeze/delete on leave, sync from Azure AD / Google Workspace.
SIEM: usage feed + failed access attempts. Minimal signal — vault is encrypted at every level.
Not SSO: WebAuthn is stronger than federated login. Corporate IdP handles who gets a vault, not who opens it.

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