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Memory — 2026-03-16

Vera — ElevenLabs Voice Agent Demo (late night Mar 15/16)

Context

Johan building a voice AI demo for Walter Scott's brother Brad Scott, who owns Spence & Mathews Insurance in Berwick, Maine. Walter is worried about the business and wants to "wake up" the family. Wednesday afternoon (Mar 18) demo at Brad's office — Brad + 3 kids (Jake, Jesse, Josiah) + wife Linda will be there. Johan has never met them. This is a favor, not a sales pitch.

The Agency

  • Name: Spence & Mathews Insurance
  • Location: Berwick, ME (also licensed NH)
  • Website: spenceandmathews.com
  • Phone: 800-595-2565
  • Fax: (207) 698-4324 (Brad Scott's line)
  • Owner: Brad Scott (Walter Scott's brother)
  • Team members (Scott family): Jake Scott, Jesse Scott, Josiah Scott (3 kids), Linda Scott (wife)
  • Size: ~25 FTE
  • Founded: 1935
  • Coverage: Auto, motorcycle, classic car, boat/watercraft, ATV, RV, homeowners, renters, condo, landlord, flood, umbrella, BOP, commercial property, general liability, commercial auto, workers comp, surety bonds
  • Website style: WordPress-era, dark red/maroon, "Since 1935" — functional but dated

Vera — The Agent

  • Platform: ElevenLabs Conversational AI (ElevenAgents)
  • Agent ID: agent_5601kktc5jwjfscrknfcyvnrtdc9
  • Demo URL: https://elevenlabs.io/app/agents/agents/agent_5601kktc5jwjfscrknfcyvnrtdc9/preview?include_draft=true
  • Voice: Clara (Natural and Convincing, V3 Conversational, Expressive mode ON)
  • LLM: Qwen 3 (final choice — better than GLM, handles insurance knowledge well)
  • Knowledge base: spenceandmathews.com crawled + RAG enabled
  • First message: "Hi, thanks for calling Spence & Mathews Insurance, this is Vera — how can I help you today?"
  • System prompt: Based on EL Insurance Advisor template, customized with Spence & Mathews name, Brad Scott, Jake/Jesse/Josiah/Linda on the team

What Vera Can Do (tested and confirmed)

  • Knows fax number from RAG knowledge base ✅
  • Knows team member names (caught "Josh" → offered Josiah, then Jake) ✅
  • Handles claims intake (boat sinking scenario) ✅
  • Knows personal effects coverage (watch in sunk boat) ✅
  • Gives real actionable advice (photos before cleanup, fuel spill liability, wreckage removal) ✅
  • Handles "can I fax you a photo?" naturally with correct fax number ✅

ElevenLabs Account Status

  • Credits: ~3,665 remaining (resets March 18)
  • Plan: Free tier
  • Decision: Don't upgrade until Brad shows interest. Credits reset same day as demo.

Demo Plan for Wednesday

  1. Vera live demo — hand Brad/kid a phone, let them talk to her. The moment she says Jake's name unprompted → room reaction.
  2. Live Claude Code build — claims intake form for Spence & Mathews, mobile-friendly, built in ~10 min
  3. Let the room drive — they'll ask "can it also...?" and Johan builds that feature live (same as Walt's fridge app → barcode scanning pattern)
  4. Potential 3rd act: Rebuild their website live (~5 min) — visceral for a family that's stared at the same site for years

Precedent: Walt's Fridge App

  • Built fridge inventory app in 5 min for Walter
  • Added barcode scanning + lookup when Walt said "inconvenient to add items"
  • That organic feature addition was the most impressive moment
  • Same pattern for Wednesday — start simple, let the room ask for more

Walter Scott

  • Johan's friend/contact
  • Brother: Brad Scott (Spence & Mathews)
  • Johan has been exchanging WhatsApp messages with Walter (supplements conversation earlier today — MET, PRO, KKO, CAN labeling advice; also "pls call me" about the accident)
  • Walter asked for this demo

Heartbeat Notes (Mar 15 ~9PM)

Services Status

  • All healthy: MC, forge, Uptime Kuma push
  • xdg-desktop-portal failures: cosmetic, expected on headless

Emails Processed

  • Fish Audio API key expiry (johan_jongsma_me:301) → archived. Key named "James", expires March 18 09:25 UTC. Previously alerted Johan via Discord — still unresolved. Fish Audio used for TTS pipeline (Adrian voice, model s1).
  • inou OTP (johan_jongsma_me:11763) → archived (expired)
  • WhatsApp status messages (22 total) → archived
  • Walt's WhatsApp conversation threads → archived

Fish Audio Key — URGENT

Key "James" expires March 18, 2026 09:25 UTC — same day as EL credits reset. Johan alerted via Discord. Still needs action. If not rotated, TTS voice on tablets breaks. Key name in fish.audio: "James" (d50b****)

OpenClaw Updates Pending

Three major releases behind: 2026.3.11, 2026.3.12, 2026.3.13

  • 2026.3.13: Chrome DevTools MCP (live session attach, no extension needed)
  • 2026.3.12: Dashboard v2, /fast mode, ollama/sglang/vllm as plugins
  • 2026.3.11: Hunter & Healer Alpha (free 1M ctx via OpenRouter), Gemini Embedding 2 for memory
  • Ollama now official OC provider
  • /btw (interrupt busy agents) coming soon
  • steipete at NVIDIA GTC this week, Build-A-Claw Mon-Thu Worth upgrading — James will handle when Johan gives the go-ahead.